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PROUD CROWN KiDS

DELIVERY / SHIPPING

 

We offer door-to-door courier service via The Courier Guy.

https://www.thecourierguy.co.za/tracking_home.php

Items are also available for collection at our workshop in Hoedspruit (these options will be available at checkout).

 

The eight main areas we courier to include:

Bloemfontein

Cape Town

Durban

East London

George

Johannesburg

Port Elizabeth

Pretoria

 

Extra surcharges will apply for Regional areas outside of the main centres listed above.

Orders ship directly from our Hoedspruit workshop. Items are not necessarily consolidated and may arrive at different times.

Once your order has been shipped, we will email you a tracking number which you can use to track the progress of your order.

Courier fees will be displayed on checkout, if you purchase other goods with a large item, you will only be charged the larger item’s shipping rate within a certain kg.

Courier within Hoedspruit takes 1-2 working days and other areas between 3-4 working days. Please also note the lead times on the manufacture of certain products.

Transit time is in business days (excludes Saturdays, Sundays and Holidays). Please allow additional time for orders shipping outside the main city areas. Delivery hours are between 9-5 Monday to Friday.

Please note that orders are only activated once we have received confirmation of your payment and the payment has cleared. The manufacturing time is calculated from payment clearance date.

Proud Crown Kids assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal.

 

 

PAYMENTs

 

PayFast handles secure online payments on Proud Crown Kids behalf.
You can choose to use either your VISA or MasterCard (credit or debit), Instant EFT (via bank transfer), EFT cash deposit payment or Masterpass (American Express are not accepted). The online store will guide you through the checkout process according to the option you select.

PayFast has an excellent monitoring system to prevent fraudulent transactions from taking place and have an extremely low fraud rate that passes through our system. We also make use of 3D Secure (Verified by Visa and MasterCard SecureCode). This additional verification requires the buyer to enter a one-time password (sent to their phone or email account) to complete the payment.